{"id":1758,"date":"2023-10-17T19:33:12","date_gmt":"2023-10-17T19:33:12","guid":{"rendered":"https:\/\/stcr.dev.dquinn.net\/?p=1758"},"modified":"2024-04-16T19:39:40","modified_gmt":"2024-04-16T19:39:40","slug":"what-customer-first-commerce-and-why-you-should-care","status":"publish","type":"post","link":"https:\/\/ravyx.com\/fr_ca\/what-customer-first-commerce-and-why-you-should-care\/","title":{"rendered":"What is Customer First Commerce? And Why You Should Care"},"content":{"rendered":"<p class=\"wp-block-paragraph\">There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months. The digital and physical worlds of shopping are fusing together, creating the need to meet customers where they are today &#8211; across online, mobile, digital, curbside pickup, and delivery. This requires a more enhanced approach to serving your customers seamlessly and what you need to be offering them. Implementing these upgrades efficiently and effectively is where a lot of grocers are struggling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most grocers and retailers are now balancing more than ever to keep business going, taking care of customers, and in some cases, doing it all while having to give away profits to meet customers where they are today. Some are just starting down the path of digital transformation. Some may already be addressing these changing needs with solutions that eat heavily into profit margins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What if you could implement affordable tools that will help grow your brand, increase customer loyalty, and owning all your data to help you work smarter, not harder? What if you could make your customer experience stand out from your competition?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many enhanced shopping trends behind a customer-first experience are being integrated within the grocery industry, and&nbsp;<a href=\"https:\/\/stor.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">stor.ai&nbsp;<\/a>can help you prepare today to stay relevant into the future by assisting with the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perfecting mistake-proof and higher units per hour (UPH) order fulfillment.<\/li>\n\n\n\n<li>Providing a personalized online experience that offers promotions, substitutions, and merchandising based on buying history and personal preferences (vegan, diabetic, gluten-free, etc.) that incorporates AI-Driven upsell opportunities.<\/li>\n\n\n\n<li>Increase dollars per cart with dynamic recipes to be made at home where all items can be added to a customer\u2019s cart while shopping with a single click.<\/li>\n\n\n\n<li>SNAP\/EBT transaction support (<a href=\"https:\/\/progressivegrocer.com\/how-new-tech-can-help-snap-consumers?utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz--e562TmBxF8ByEh-Ik7yHMonNBnyy0dNB4XbcqdKEvtzFysf8yZ3TKDtrF0HNu08tliFc-\" target=\"_blank\" rel=\"noreferrer noopener\">Read more in Progressive Grocer<\/a>).&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These trends put your customer experience first, increase your customer loyalty, and provide a total shopping experience that separates you from your competition.\u200b This is the emerging customer-first commerce business model.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whatever your situation and wherever you are with your digital transformation, our team can assist with an entire upgrade or just some of the pieces of this customer-first commerce experience. You can implement these benefits in weeks, not months, starting from your current situation, tools, and goals.<br><br>Start the discussion by emailing sales@ravyx.com&nbsp;and get the information you need to understand what you are missing and how much you stand to gain.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months. The digital and physical worlds of shopping are fusing together, creating the need to meet customers where they are today &#8211; across online, mobile, digital, curbside pickup, and [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":2364,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,1],"tags":[],"class_list":["post-1758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-grocery","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is Customer First Commerce? And Why You Should Care<\/title>\n<meta name=\"description\" content=\"There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ravyx.com\/fr_ca\/what-customer-first-commerce-and-why-you-should-care\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Customer First Commerce? And Why You Should Care\" \/>\n<meta property=\"og:description\" content=\"There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ravyx.com\/fr_ca\/what-customer-first-commerce-and-why-you-should-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Ravyx\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/stcrpos\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-17T19:33:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-16T19:39:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-blog-img.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"601\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Christina Redell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@stcrpos\" \/>\n<meta name=\"twitter:site\" content=\"@stcrpos\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christina Redell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/\"},\"author\":{\"name\":\"Christina Redell\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/#\\\/schema\\\/person\\\/21466a99e0fb793f13a6ca93603b0822\"},\"headline\":\"What is Customer First Commerce? And Why You Should Care\",\"datePublished\":\"2023-10-17T19:33:12+00:00\",\"dateModified\":\"2024-04-16T19:39:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/\"},\"wordCount\":422,\"publisher\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ravyx.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/generic-blog-img.jpg\",\"articleSection\":[\"Grocery\",\"News\"],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/\",\"url\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/\",\"name\":\"What is Customer First Commerce? And Why You Should Care\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ravyx.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/generic-blog-img.jpg\",\"datePublished\":\"2023-10-17T19:33:12+00:00\",\"dateModified\":\"2024-04-16T19:39:40+00:00\",\"description\":\"There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ravyx.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/generic-blog-img.jpg\",\"contentUrl\":\"https:\\\/\\\/ravyx.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/generic-blog-img.jpg\",\"width\":1600,\"height\":601},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/what-customer-first-commerce-and-why-you-should-care\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ravyx.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What is Customer First Commerce? And Why You Should Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/#website\",\"url\":\"https:\\\/\\\/ravyx.com\\\/\",\"name\":\"Ravyx\",\"description\":\"Proven Grocery Technologies\",\"publisher\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ravyx.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/#organization\",\"name\":\"Ravyx\",\"url\":\"https:\\\/\\\/ravyx.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ravyx.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/generic-brand-1.jpg\",\"contentUrl\":\"https:\\\/\\\/ravyx.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/generic-brand-1.jpg\",\"width\":1200,\"height\":1200,\"caption\":\"Ravyx\"},\"image\":{\"@id\":\"https:\\\/\\\/ravyx.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/stcrpos\",\"https:\\\/\\\/x.com\\\/stcrpos\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/stcr\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCSWcsJARYjaQnz0T5o4p9DQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ravyx.com\\\/#\\\/schema\\\/person\\\/21466a99e0fb793f13a6ca93603b0822\",\"name\":\"Christina Redell\",\"description\":\"As Director of Marketing at Ravyx, Christina Redell helps tell the story of how technology is transforming grocery retail. With experience across sales, operations, and marketing, she creates educational content focused on improving store efficiency, enhancing customer experiences, and helping retailers make informed technology decisions. Christina is passionate about connecting people, ideas, and solutions to help grocery businesses thrive in an evolving industry.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/christina-redell-b9680baa\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What is Customer First Commerce? And Why You Should Care","description":"There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ravyx.com\/fr_ca\/what-customer-first-commerce-and-why-you-should-care\/","og_locale":"fr_CA","og_type":"article","og_title":"What is Customer First Commerce? And Why You Should Care","og_description":"There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months.","og_url":"https:\/\/ravyx.com\/fr_ca\/what-customer-first-commerce-and-why-you-should-care\/","og_site_name":"Ravyx","article_publisher":"https:\/\/www.facebook.com\/stcrpos","article_published_time":"2023-10-17T19:33:12+00:00","article_modified_time":"2024-04-16T19:39:40+00:00","og_image":[{"width":1600,"height":601,"url":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-blog-img.jpg","type":"image\/jpeg"}],"author":"Christina Redell","twitter_card":"summary_large_image","twitter_creator":"@stcrpos","twitter_site":"@stcrpos","twitter_misc":{"Written by":"Christina Redell","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#article","isPartOf":{"@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/"},"author":{"name":"Christina Redell","@id":"https:\/\/ravyx.com\/#\/schema\/person\/21466a99e0fb793f13a6ca93603b0822"},"headline":"What is Customer First Commerce? And Why You Should Care","datePublished":"2023-10-17T19:33:12+00:00","dateModified":"2024-04-16T19:39:40+00:00","mainEntityOfPage":{"@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/"},"wordCount":422,"publisher":{"@id":"https:\/\/ravyx.com\/#organization"},"image":{"@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#primaryimage"},"thumbnailUrl":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-blog-img.jpg","articleSection":["Grocery","News"],"inLanguage":"fr-CA"},{"@type":"WebPage","@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/","url":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/","name":"What is Customer First Commerce? And Why You Should Care","isPartOf":{"@id":"https:\/\/ravyx.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#primaryimage"},"image":{"@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#primaryimage"},"thumbnailUrl":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-blog-img.jpg","datePublished":"2023-10-17T19:33:12+00:00","dateModified":"2024-04-16T19:39:40+00:00","description":"There is a great deal of pressure on grocers today because of how much customer needs and expectations have been changing, especially over the past 12 months.","breadcrumb":{"@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#primaryimage","url":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-blog-img.jpg","contentUrl":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-blog-img.jpg","width":1600,"height":601},{"@type":"BreadcrumbList","@id":"https:\/\/ravyx.com\/what-customer-first-commerce-and-why-you-should-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ravyx.com\/"},{"@type":"ListItem","position":2,"name":"What is Customer First Commerce? And Why You Should Care"}]},{"@type":"WebSite","@id":"https:\/\/ravyx.com\/#website","url":"https:\/\/ravyx.com\/","name":"Ravyx","description":"Technologies d'\u00e9picerie \u00e9prouv\u00e9es","publisher":{"@id":"https:\/\/ravyx.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ravyx.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/ravyx.com\/#organization","name":"Ravyx","url":"https:\/\/ravyx.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/ravyx.com\/#\/schema\/logo\/image\/","url":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-brand-1.jpg","contentUrl":"https:\/\/ravyx.com\/wp-content\/uploads\/2023\/09\/generic-brand-1.jpg","width":1200,"height":1200,"caption":"Ravyx"},"image":{"@id":"https:\/\/ravyx.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/stcrpos","https:\/\/x.com\/stcrpos","https:\/\/www.linkedin.com\/company\/stcr\/","https:\/\/www.youtube.com\/channel\/UCSWcsJARYjaQnz0T5o4p9DQ"]},{"@type":"Person","@id":"https:\/\/ravyx.com\/#\/schema\/person\/21466a99e0fb793f13a6ca93603b0822","name":"Christina Redell","description":"En tant que directrice du marketing chez Ravyx, Christina Redell contribue \u00e0 raconter comment la technologie transforme le secteur de la distribution alimentaire. Forte d'une exp\u00e9rience en ventes, en op\u00e9rations et en marketing, elle cr\u00e9e du contenu \u00e9ducatif ax\u00e9 sur l'am\u00e9lioration de l'efficacit\u00e9 en magasin, l'enrichissement des exp\u00e9riences client et l'aide aux d\u00e9taillants pour prendre des d\u00e9cisions technologiques \u00e9clair\u00e9es. Christina se passionne pour la mise en relation des personnes, des id\u00e9es et des solutions afin d'aider les entreprises de l'\u00e9picerie \u00e0 prosp\u00e9rer dans une industrie en \u00e9volution.","sameAs":["https:\/\/www.linkedin.com\/in\/christina-redell-b9680baa\/"]}]}},"_links":{"self":[{"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/posts\/1758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/comments?post=1758"}],"version-history":[{"count":0,"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/posts\/1758\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/media\/2364"}],"wp:attachment":[{"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/media?parent=1758"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/categories?post=1758"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ravyx.com\/fr_ca\/wp-json\/wp\/v2\/tags?post=1758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}